Luton International Carnival

Zims also captured vital visual evidence that showcased the risks to the parade prior to it setting off so the Safety Team could make their best decisions to mitigate risk and get these problems fixed ASAP and before putting anyone at risk. In Year 2, the highlight was Zims being used to share an image of a male who was wanted by police and seen on site, the image circulated to all staff meant that police had instantly increased their capability to find the male and he was soon spotted by a Zims user at the side of the main stage, they guided police in and an arrest was made, successfully removing this violent individual from the community event.

Zims means speedy incident reporting in less than 5 seconds, therefore fast assistance implementation. Having an overview of an event with multi-agency logging allows for complete situational awareness. By connecting security, stewarding, local police, St John Ambulance, Traffic management, parade management, event organizers and more on one platform Zims kept communication rapid and productive.

Luton International Carnival deployed our system across 100 different users, connecting all functional areas into one platform. Early on in Year 1 we quickly identified that a traffic management company had not provided all the staff they said they would and this left junctions un-staffed, barriers not put out and exposed the parade to some significant risks. Zims documented these risks with evidential images and the lack of staff logging into the app and the sheer number of dangerous occurrences reported meant that the traffic management company lost their contract for the following year. By exposing 'ghosting' in this way Zims saved the client more money than it cost them to deploy due to them not having to pay the balance to the traffic management company who'd failed to deliver the staffing promised in their contract.